Start your next chapter with East Coast
A little about us
East Coast Car Rentals is a local Australian company established since 1979. We are always looking to grow our business, and our success in recent years means that we are always looking for great new team members to make sure our customers receive the very best customer experience. Our staff are flexible (we are open 7 days a week), hardworking (Airport locations have ‘rush hours’ as flights land) and we have a love of helping people. Our customers are primarily families on holidays (happy, stress free and relaxed) and are looking for a great start (or finish) to their well earned break. If this sounds like something that you would like to be part of then we want to hear from you.
“We have fantastic, diverse, and fun work culture here at East Coast, and we are always on the lookout for great people who are looking to make a difference and work for an organisation that values their people”. CEO Dan Kearney
Our live Jobs listing can be found right here:
Type of roles we employ at East Coast
The variety of roles within East Coast Car Rentals means that we can assist you in developing a diverse career path, learning all aspects of the car rental business. Below you will find the job outlines, detailing the basic duties of each role in order to help you assess if a career with East Coast Car Rentals is the best one for you. As a company dedicated to developing our employees, we often look to promote from within and so there will be many opportunities to progress towards your career goal, whether it be a Reservations Agent, Claims Officer or even a Branch Manager.
Vehicle Detailer
Responsible for the cleaning, grooming and basic mechanical operations of the rental fleet. Based at each rental location, the detailers need to be physically fit, have an unrestricted drivers licence and a great eye for detail, to make sure our vehicles are always presented to our customers in exceptional condition.
Courtesy Shuttle Driver
Responsible for the transportation of our customers between airports, and our rental locations. As you will often be the first and last impression that our customers have of the business, you will need to have a genuine, friendly personality and a clean MR licence (Medium Rigid).
Rental Sales Agent (RA)
Responsible for the preparation of rental agreements, sales & customer service, vehicle inspections and vehicle returns.
You will need to be highly focused on delivering superior customer service, be able to work in a vibrant and busy environment and possess both basic computer skills and a genuine willingness to help people. This role also requires a strong sales ability as maximising revenue potential from customers by upselling additional items at the counter is key to the company’s growth and profitability.
Reservations
Responsible for handling phone reservations, completing rental agreements and fielding customer enquiries. You will need to be a confident, sales focused communicator with excellent verbal skills. Based at our Gold Coast Head Office, you will be required to work well in a team environment and possess basic computer skills.
Administration Officers
Includes a variety of roles such as Infringement Officer, Tolls Processor and Claims Officer. Responsible for the processing of incurred customer expenses you will need to have a calm, diplomatic personality with the ability to handle customer enquiries and disputes. Experience within this role or a previous thorough understanding of the car rental industry is normally required for these roles.
Information Technology & Marketing
Our IT department handles many roles from website design and management, Search Engine Optimisation, online marketing, application programming and software development. Based at the Head Office on the Gold Coast, our team is expanded to ensure we remain at the forefront of the car rental industry.
Sales
The roles within our sales team range from Local Area Marketing initiatives to dealing with international Online Travel Agencies and Corporate Account Management. You will require excellent presentation and communication skills with a genuine enjoyment in growing alliances and partnerships with suppliers and affiliates.
Fleet Manager
Responsible for the vehicle locating, registration, servicing, and reservation allotment of the rental fleet. You will need to have had considerable experience at a branch level, work well under pressure and have a meticulous and methodical approach to your job. The position is based at our Head Office on the Gold Coast.
Reservations Manager
Responsible for overseeing the reservations staff, achieving sales targets, motivating and evaluating staff performance. Based at the Head Office, you will need to be a proven team leader, experienced in performance-based management and driven to succeed.
Branch Manager
Responsible for the day-to-day operations of the branch, including staff supervision and training (RA’s, Detailers and Shuttle Drivers) to ensure customers are served in an efficient and courteous manner. Normally a solid history of car rental, management and customer service experience is required for this role.
Express your interest
We always welcome keen and prospective people looking for their next career step. To express your interest an any area of our business, we welcome you to provide us with some information about yourself by completing the form below.
Or simply send in your resume with a cover letter to hr@eccr.com.au